What happens when a plan is cancelled?

This is demo content. Replace it with your own policy.

When access ends

Be specific about dates. “At the end of the current billing period” is clearer than “soon”, and it prevents the follow-up email asking exactly when.

What happens to data

Say how long data is retained, whether it can be exported first, and whether reactivating restores it. This is the question people are really asking.

Reactivating later

Explain whether the old plan and price can be resumed, or whether it means starting fresh.